Get in touch
Questions about an order, a gift you saw in the window, or a maker you’d like us to carry. A real person at the shop answers, usually within a few hours and always within one business day.
Quick answers
Do you ship outside the US?
Not yet. We ship anywhere in the US for a $6 flat rate, free over $75. For Canada, email us and we’ll quote it.
Can I order something I saw in the shop but can’t find online?
Yes, and people do it every day. Call or email with a description (or a photo) and we’ll hold it, ship it or set it aside for pickup.
Do you offer gift wrap on online orders?
Always, at no charge. Tick the box on any product and add your note in the cart; we’ll handwrite it.
Can I return a gift without a receipt?
Yes. Bring it in within 30 days (or by Jan 15 for holiday gifts) and we’ll give store credit at the current price.
Do you carry work from new makers?
We love to hear from local makers. Email Maren a few photos and prices; we review submissions in January and July.
Shipping, returns & policies
Shipping & pickup
- Free local pickup at 214 Main Street, usually ready within 2 hours during store hours. Orders after 4pm are ready the next morning. We hold pickups for 14 days.
- $6 flat-rate shipping anywhere in the US; free on orders over $75.
- Orders ship the next business day from Lakeview, packed in recycled paper. Most arrive in 2–5 business days.
- Holiday cutoff: order by Thursday, Dec 17 for Christmas delivery.
Returns & exchanges
- Return unused items within 30 days for a refund to your original payment.
- Purchases made Nov 1 – Dec 24 can be returned until Jan 15, 2027.
- Burned candles and food items can’t be returned. If anything arrives damaged, email a photo and we’ll replace it.
- Gifts without a receipt are returned for store credit.
Privacy
We only collect what we need to fill your order and, if you ask, to send our newsletter. We never sell or share your details. Card payments are handled by our payment processor; we never see your full card number. Email us any time to see or delete what we hold.
Terms
Prices are in US dollars and include free gift wrap. Handmade items vary slightly from their photos. Gift cards never expire and can be used in the shop or online. Fern & Finch Goods, LLC, 214 Main Street, Lakeview.
Accessibility
We want everyone to be able to shop with us, in person and online. If anything on this site is hard to use, call (555) 010-3100 and we’ll help you place your order by phone.
Gift wrap & notes
Every order is wrapped at no charge in kraft paper, sage ribbon and a sprig of dried greenery. Leave a note in your cart and we’ll handwrite it on one of June’s letterpress cards.